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Frequently Asked Questions

FAQ

Everything You Need to Know About ICS

Answers to common questions about our company, services, products, certifications, and how we work.

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ISO Certs

Influitive Consultancy Services Private Limited is a registered IT sales and services company based in Hyderabad, Telangana. We hold the following registrations and certifications: GST Registration (GSTIN under the Government of India), LUT (Letter of Undertaking for export of services), IEC (Import Export Code issued by DGFT), MSME Registration under the Micro, Small & Medium Enterprises Act, ISO 27001:2022 (Information Security Management System), ISO 9001:2015 (Quality Management System), and ISO 20000-1:2018 (IT Service Management System). These certifications reflect our commitment to quality, security, and legal compliance in every engagement.

Our operations comply with multiple regulatory and industry standards. We follow MCA (Ministry of Corporate Affairs) compliance requirements, GST Act regulations, and MSME guidelines. On the technical side, we adhere to ISO 27001:2022 for information security, ISO 9001:2015 for quality management, and ISO 20000-1:2018 for IT service management.

We use ITIL (IT Infrastructure Library) for service management processes, for security assessments and implementations, and ISO-based quality processes for internal operations. Our project delivery follows a structured five-phase methodology: Requirements Assessment → Solution Design → Procurement & Deployment → Testing & Validation → Documented Handover.

ICS provides end-to-end IT infrastructure services across seven categories: Network & Wireless (design, deployment, migration of LAN/WAN/wireless), Network Security & SOC (NGFW, IDS/IPS, SIEM, SOC operations), Server & Virtualization (rack servers, VMware, Hyper-V), Storage & Backup (SAN, NAS, Veeam), Data Center Solutions (full IT stack design and deployment), SaaS Products Sale (Zoho, ManageEngine, Cisco Webex), and AMC for Hardware (annual maintenance contracts for all hardware categories). For each, we handle design, deployment, migration, and ongoing support.

We are authorised resellers for leading enterprise IT brands including: Cisco (Catalyst & Meraki switches, firewalls, access points), Check Point (NGFW, security gateways), Fortinet (UTM appliances), Palo Alto Networks (NGFW), Dell PowerEdge (servers), HP ProLiant (servers), Dell EMC PowerStore/PowerVault (storage), NetApp (storage), Aruba (wireless), Zoho Suite, ManageEngine. All products are sourced exclusively through authorised distributors — Ingram Micro ,Inflow and Redington — ensuring genuine products with full manufacturer warranties.

Yes. ICS is a one-stop IT partner — you can source hardware and software from us and have our team handle installation, configuration, migration, and ongoing maintenance under the same engagement. This integrated model eliminates the complexity of managing multiple vendors, ensures products are deployed and configured correctly from day one, and gives you a single point of contact for both procurement and support throughout the lifecycle.

Quality is embedded in every step we take. Our ISO 9001:2015 certification governs our quality management processes, while ISO 20000-1:2018 ensures our IT service delivery meets international service management standards. We follow structured delivery workflows with defined scoping, design review, acceptance testing, and documented handovers. Products are sourced from authorised distributors with genuine manufacturer warranties. AMC contracts include clearly defined SLAs, escalation procedures, and regular preventive maintenance visits.

Absolutely. Every engagement begins with a detailed requirements assessment where we understand your existing infrastructure, business goals, budget constraints, and future scalability needs. We design solutions specific to your environment — whether that means selecting the right hardware SKUs, designing custom network topologies, or configuring security policies aligned with your compliance requirements. There are no one-size-fits-all offerings at ICS; each solution is tailored to deliver maximum value for your specific context.

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